Your first visit

A first visit takes about 90 minutes. Here is what happens, in order.

01
Step 1: Book your visit
Choose the first visit on the booking page. A deposit holds your time and goes toward your service. If you'd rather talk first, book the 30-minute consultation on its own.
- Book online or call the studio
- Tell us at booking if you take a skin medicine from a doctor
02
Step 2: What to bring
Everything you use on your face at home, or photos of it, so Shantel can go through it with you.
- Morning and night products
- Anything you use on your face in the shower
- A list of what has stung before
03
Step 3: When you arrive
Park in the lot behind 310 West Franklin Street and use the courtyard door. Suite 6 is the first door on the left. Arrive 10 minutes early to fill in a short form.
- The form is on the booking page too, if you'd like to fill it in at home
04
Step 4: What to expect
You start with 30 minutes of talking and looking under the lamp. Then the facial: cleansing, steam, extractions where your skin allows, a mask and a rest.
- Shantel tells you what she is doing before she does it
- You can ask her to stop at any point
05
Step 5: Afterward
You leave with a written note of what she saw, what she did and what to do at home until your next visit. Book that visit on the way out, or later online.
- Results vary, and your skin may feel tender for a day or two

Good to know

Before you arrive

Come as you are
Wear what you like. Shantel covers your clothes and tucks a band round your hair.
Tell us what's new
A medicine from a doctor, a new product or a strong one used this week: say so at booking.
It is one room
Suite 6 has one room and no waiting area, so please come on your own.

Ninety minutes: the consultation, a facial and a written note.